The platform workers have the right to obtain an explanation in plain language from the employer on all the automated decision-making systems that significantly impacts or effects the platform workers’ working conditions. Such information shall be provided by the employer in writing and the employer is obliged to provide any clarity on the facts which lead such decision.

In cases where the employee is not satisfied of the justifications provided the employer is required to review such decision and provide a reply to the worker in question by not later of one week from the request or two weeks from the request in case of an SME.