The Department deals with various aspects of the Industrial and Employment Relations field. The main activities of the Department are:
Conditions of Employment: Provision of information relating to the conditions of employment in various sectors of the Maltese Economy; Regulating Employment Contracts in an equitable manner to ensure that rights and obligations pertaining to each party in the contract are observed; Taking necessary steps to assist the parties involved in employment relationship whose employment relationship has been terminated; To foster and promote good practices in line with existing employment legislation
Industrial Relations: Facilitate a healthy relationship between employers’ associations and trade unions; Providing machinery for the voluntary settlement of trade disputes and promoting such settlement
International Relations: To co-ordinate closely primarily with the European Union and other International Labour Organisations (ILO)as well as with Government bodies which are involved in the employment and industrial relations field; To maintain contacts at the technical level with International bodies including the ILO in regard to International obligations ratified by Mata in the field of labour.
OUR COMMITMENT TO CLIENTS
Level of service to expect when contacting or visiting our Offices:
We will treat you with respect and in a professional manner.
We guarantee confidentiality on any information exchange.
Our service standards are in line with Directive 4-2 Standard for Service of Excellence Offered by the Public Administration to the Public and Public Employees.
The list of services offered can be found in the following link https://dier.gov.mt/
WHAT TO EXPECT WHEN YOU CONTACT US
When you contact us by phone
We commit ourselves to answering the phone within 3 rings, in a clear and knowledgeable manner. Staff will identify themselves and treat you with courtesy and respect.
When you visit our Offices
Our Offices are safe, clean and enable accessibility to services for persons with disability. Waiting time will be of approximately 15 minutes under normal circumstances.
When you contact us by letter or email
We will send an acknowledgment within 1 working day from receipt of your letter or email.
Appointments
Replies to requests for appointments will be provided within 1 working day, with the appointment date being set within 3 working days from the date of request. However, appointments may be dependent on department waiting lists and urgent requests which may take priority.
CLIENT RESPONSABILITIES
Clients are expected to: Provide full and correct information. Treat staff with courtesy and respect. Adhere to timeframes and allocated appointments when applicable.
WE VALUE YOUR FEEDBACK
If you would like to submit feedback, suggestions, or complaints kindly:
Contact us as per details here: Contact Us (gov.mt)
Through servizz.gov by calling on 153, online on Submit a Complaint
Your confidentiality will be guaranteed. Expect our feedback within 3 working days
HOW TO CONTACT US
Department of Industrial and Employment Relations, 121, Melita Street Valletta VLT 1121, Malta
Monday to Friday Winter: 08:00-15:30; Summer: 08:00 – 12:00 Weekends, & Public Holidays: Closed